LAST UPDATED: October 20, 2020
here is the list of the most frequent bugs and issues, which have appeared lately or still persist:
1.) KNIGHT COSTUME FROM THE EVENT PASS (LORD OF THE CROWN) CANNOT BE FOUND IN THE STORAGE ON THE MOBILE APP
Unfortunately, an extremely rare issue may occur in the mobile app - the Knight costume (from the event pass related to the event Lord of the Crown) may not be visible in the storage. The costume was properly added to the game, but a rare issue may occur, which causes that the costume is not visible on the mobile app.
Have you encountered such issue? Contact our support!
2.) GAME PERFORMANCE ISSUES ON GOOGLE CHROME VERSION 86.0.4240.75
A lot of players have reported having loading and other performance issues in the game (lagging, slow speed, etc.) while playing the game on a PC via Google Chrome. I can confirm that we do register this issue and it is caused by the newest version of Google Chrome - version 86.00.
Because this issue is not caused from our side, unfortunately, we are not able to specify the time frame when the issues are fixed, but our tech team is looking into it to see, whether there's anything we can do to resolve this.
In the meantime, please, consider playing on a different browser (i.e. Mozilla Firefox).
We will inform you with any new updates regarding this topic.
It is not necessary to contact our support regarding this issue anymore.
3.) THE ISSUES WITH MISSING CHARACTER IN THE GAME
Some players may still be unable to complete the quest "Action Shots" in the location Tutankhamun's Treasury, because the character - Mr. Focus - is missing in the location.
Although this issue is really rare, if you encountered such problem in your game, please, contact our support!
Do you have any other issues than the ones mentioned here? Post them in the comments below, so we can see if we missed something! 👀
Have a great day, diggers! 🤗