I don't remember if this was the mine, but I had to click on a character to get him / her to move in this Event.
Did you try:
- Clearing the cache /cookies?
- A different browser?
- Another game platform (i.e., if playing thru Fscebook, play on pixelfederation.com)
Otherwise, send in a SUPPORT TICKET via the button under the game settings wheel. Take note of your Player ID# & once in the linked page, scroll PAST the white search 🔍 box & choose a category to begin the form. If the category options aren't listed, email them instead: