Achievement Reward not given

pixel_player42505254

I am a Diggy app player, I almost get to the next region so I decided not to claim the junglanji event for now.
I got 3 free meeples from a link just now, and I see an icon above my museum telling me I get an achievement. However when I collect it, I get nothing. Please fix.

Roeland

pixel_player42505254 Might appear once you claim the story. If not, then send a message to support

BlameTheParrot

pixel_player42505254
As above, I believe you won't see them until you actually claim the story.

pixel_player42505254

BlameTheParrot
I just claimed the story, I see the achievement at level 2/8 with progress 1/2, but I didn’t have get the reward from completing level 1/8 🙁

BlameTheParrot

pixel_player42505254

Did you try clearing the game cache & refreshing the app?

Otherwise, only SUPPORT can help you
Open your game settings (cog in upper corner of game window.) Take note of your Player ID# & then click the SUPPORT button. Once on the linked page, scroll PAST the white search🔍 box & choose a category to begin the form. If no category options are listed, email them instead:
support@diggysadventure.com

PS: Had a thought...if by chance you played this Event previously, and already got the 1st level of the Achievement, the game just picks up where you left off. You wouldn't get the level 1 rewards again.