Brandfort Botanical Garden

TMT

Cannot get last three tiles being blocked by Robin tried the workaround but it did not work. Thank you for your help

Roeland

TMT send a message to support (button found in settings)

red_herring

Okay, time to contact Pixel Support:

On your game screen, choose the Settings wheel in the upper corner. Write down your Player ID and then choose the Support button.

Do not use the white text box in the center of the screen.

Choose a category at the bottom of the page. Then provide your Player ID, Web-based game vs. Mobile, and problem details.

If you do not see the category options on the SUPPORT page, you'll need to email PIXEL Support at: support@diggysadventure.com . Be sure to include your Player ID.

Pixel Support responds by email. You may need to check your spam folder for their response.

no longer necessary to contact support - just reload your game! 🙂

gamemaster

Happy-Haze

red_herring
😆
I did contact support and this is what they said
Thank you for the report. We checked our internal systems and it seems that there is an issue here. The issue has been passed to our design team and they are working on a fix right now.
We'll let you know as soon as they come up with a solution.

I thought they were supposed to do something for each player.
Oh well, no rush.

pixel_player65443785

Please help. I too, can't clear the last 3 tiles in Brandfort Botanical gardens, if you can resolve the issue as I like to finish each location. Cheers

Happy-Haze

pixel_player65443785

pixel_player4767111

pixel_player61167057

Refer to red-herrings post above....you need to contact Pixel support.

pixel_player4767111

I have the same issue -

pixel_player61167057

Stuck here also, can anyone help please.

Happy-Haze

gamemaster

I also contacted Pixel support as I have got the tiles stuck behind Robin too.

I got pretty much the same response as you did Gamemaster 👍😊

It blows my mind how many people keep making new posts about the same issue without checking the forum 1st to see if anyone else has already posted information in relation to the issue 🤣😂

Roeland

gamemaster Fixing stuff in mines that have already been openend by a player is difficult. But seeing how widespread the problem is, I am sure they are having a go at it to avoid have to fix them 1 by 1

pixel_player7318270

i cant get last tile behind robin

gamemaster

Roeland
Well they managed to fix it.
Both ours have been adjusted so we can get those tiles.
👍️

pixel_player237863347

I have the same problem - 3 tiles left behind that I can't reach

red_herring

pixel_player237863347

Supposedly this was fixed.

PC - Close game / close browser; try again.
Mobile - Check for an update. Close game/ restart; try again.

No luck? Contact Pixel Support and explain that you still cannot get to the 3 tiles even after the fix was released. See the information near the top of this topic on how to contact Pixel Support.

pixel_player45713096

Had the same problem. Contacted support and they helped me by removing the plants next to Robin. After reloading the game I was able to get past Robin to collect the last tiles. Thanks to Pixelfederations Support Team for the solution in my case within some hours. It was worth the wait. Thumbs up!!