Baseball Stadium - Stuck at Cafe: Page 9

Baseball Stadium - Stuck at Cafe

pixel_player65862681

Having the same problem can’t get into the cafe

pixel_player75369915

I contacted support yesterday, they sent me an email this morning and they had removed the guy. Got the waiter the wig, scarf and makeup, he said thanks and does not go anywhere and the clown still says to go talk to the waiter so now I'm stuck again.

Abhi

pixel_player75369915 Now that's new but looks like another case for support, so reply back to their email

pixel_player75369915

pixel_player75369915 My bad, after getting supplies, I had to talk to the boss behind the counter in the cafe.

Abhi

pixel_player96017582 You must have typed in the white bar on the support page.
You must scroll down and choose a category to create a ticket.

red_herring

pixel_player96017582

Did you get here by entering the message in the white text box? That just sends you here to the forum.

To send in a Support ticket:

On your game screen, choose the Settings wheel in the upper corner. Write down your Player ID and then choose the Support button. Scroll all the way down to the bottom of the page until you see a list of categories. (Do not use the white text box in the center of the screen.) Choose a category and then provide your Player ID, Web-based game vs. Mobile, and problem details.

If you are using an iOS device and you do not see the category options on the SUPPORT page, you'll need to email PIXEL Support at: support@diggysadventure.com . Be sure to include your Player ID.

Pixel Support responds by email. You may need to check your spam folder for their response. Support does not usually respond on Saturday or Sunday.

If that was a response from Support that came in an email, I'd like to see the content.

pixel_player42511893

Chani it is insane that there is a glitch in a previously released event! Not to mention that we have to each make a bug report, instead of them just fixing the bug! Thanks for the info.

red_herring

Pixel has indicated that all players that still have the character blocking the cafe in the Baseball Stadium location must contact Pixel Support to get a fix.

To send in a Support ticket:

On your game screen, choose the Settings wheel in the upper corner. Write down your Player ID and then choose the Support button. Scroll all the way down to the bottom of the page until you see a list of categories. Do not use the white text box in the center of the screen. Choose a category and then provide your Player ID, Web-based game vs. Mobile, and problem details.

If you are using an iOS device and you do not see the category options on the SUPPORT page, you'll need to email PIXEL Support at: support@diggysadventure.com . Be sure to include your Player ID.

Pixel Support responds by email. You may need to check your spam folder for their response. Support does not usually respond on Saturday or Sunday.

Hoostock

Mine is now fixed.

pixel_player43161246

it works again 😃 tyvm

pixel_player69949939

I also have the same problem with the Clown and the guy in front of restaurant

red_herring

pixel_player69949939

Send in Support ticket. Details above.

BlameTheParrot

CONTACT SUPPORT IF STILL EXPERIENCING THIS ISSUE.
Pixel has declared the bug has been fixed and no one here on the Player Forum can offer technical help. It's been advised MULTIPLE TIMES that one needs to create a SUPPORT TICKET if the problem persists.

It can take 24-48 hours (business days) for SUPPORT to respond to the email address you provide. Check spam folder. If necessary, create another ticket.

https://portal.pixelfederation.com/en/diggysadventure/support
Once on the linked page, scroll PAST the white search 🔍 box & choose a category to begin the form.

If the category options are missing (iOS) then email SUPPORT instead: support@diggysadventure.com

Include your Player ID#, found under the settings cog, upper corner of the game window.

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