😳 New Updates Causing IOS Errors😳

BlameTheParrot

Posted on the Admin Group:

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IMPORTANT UPDATE ANNOUNCEMENT!

*Dear friends, we have come across two issues which might occur for the iOS players (Apple) when interacting with the event pass in the upcoming updates. There are two cases which might occur:"

1. The segmented rewards will be displayed in the Event Pass menu correctly, but when the player claims them and the rewards will move into the inventory, players will always see the Egyptian version of the rewards (number of usables, their strength, strength of equipment etc.)

If the players use these claimed rewards within one game session, and error might occur. In this case, please make sure to always RELOAD the game after claiming these rewards. After the reload, they will be displayed correctly in the Inventory (correct segmentation, amount etc.)

2. The second case will not occur that often, as it relates to the situation when the player advance to the new region during the event. Example - if the player advances from China to Atlantis, he/she will see the Atlantean segmented rewards in the event pass - this is incorrect, as he/she should see the rewards from the region where he/she started the event pass, i.e. China.

Again, if the players use these claimed rewards within one game session, and error might occur. Therefore, please make sure to RELOAD the game after claiming these rewards - these will be then displayed correctly in the Inventory, but unfortunately, will remain displayed incorrectly in the Event Pass itself.

Please bear in mind that we are doing our best to remedy this issue in the upcoming days, so the iOS players will see the correct rewards.

Please also share my message to your groups, so our iOS players are aware of this situation.

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If nothing above seems to help, create a SUPPORT TICKET:
https://portal.pixelfederation.com/en/diggysadventure/support
Once on the SUPPORT page, scroll past the white search 🔍 box & choose a category to begin the form. If you're unable to see the categories on your iOS device, you can email them:
support@diggysadventure.com

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Leaving this thread open in case players need to report other issues. Any off-topic questions or comments will be deleted.

pixel_player4242553732

BlameTheParrot I still have my level and items but all my progress on every level has been set to zero!

pixel_player92627927

Thanks! Number 1 worked for me.

pixel_player329312103

So if I’ve finished both sites of VALENTINE 2020 not including ‘hard sites’ and have two of the top rewards 1700 energy & 10000 coins, I can’t earn anymore if I don’t buy premium row? Or do I just have to wait for the next site to open?
Otherwise this quest makes no sense to me. Yesterday I had both rewards open as well. Rather I got them or not I have no idea, I didn’t check energy level from 1st opened and I have millions of coins & didn’t check them either. I’ve “reloaded” game but haven’t reinstalled it... I’ve had to play hard areas or go back to China quest if I want to play the game at all.
Am I doing something wrong?
BTW, when I did receive the rewards aforementioned, I didn’t see an error to reload at the time. Don’t know if that makes a difference. I’ve included screen shots.
Thanks very much.

Abhi

pixel_player329312103 Or do I just have to wait for the next site to open?

It doesn't open after x days, you missed talking to a character in ancient greece which is why next locations are locked.

You will be able to reach the end of the event pass when you do the rest of story mines.

pixel_player57780271

When I try and go into the game on either my iPhone or iPad, it keeps telling me I need to update. When I try and do the update, the update will not work. Can you please advise when this will be corrected? I have tried on WIFI & 4G to do the update and neither work. The circle just keeps spinning.

BlameTheParrot

pixel_player57780271
Have you tried to reinstall the app? If you've created am either a Facebook or email login for the app (under the game's settings wheel, upper left corner of screen) then you can simply sign back in to get your current progress.

If that doesn't help, I posted the SUPPORT link in the initial post.

silli

BlameTheParrot
After the latest update opening the game was met with ”you need to download additional content” and if I don’t agree the message is ”without additional content Diggy is not able to find his way back to camp”. Because I don’t know if this is ok or if some cybercrooks are trying to attack my iPad, I can’t play at all. Yes, I have cleared the cache and I’ve rebooted the pad.

I’m in Atlantis and would not like losing everything by re-installing the game. And I very much like to know if this is a bug or an attack.

red_herring

silli

I got the message on an Android device and successfully downloaded it with no impact to my Atlantis account.

BlameTheParrot

silli
Even if you questioned whether it was an "attack" of some sort, why not simply go to your appstore directly to see if there's an update to be performed? I understand not wanting to follow a link from a pop-up, but generally, the updates via the appstore would be credible.

EDIT: not certain it shows as an actual update...however, Pixel confirmed that this is a legit pop-up, malware will NOT be downloaded.

pixel_player451390047

I upgraded and it keeps pushing me out I can’t get it to download do I need to delete and restart it I don’t want to lose what I’ve got so far

BlameTheParrot

pixel_player451390047
If you've actually created an email or Facebook login for your current (app) game, then reinstalling it won't hurt anything. You would simply need to login to the game with your EXACT same credentials.

pixel_player356718973

pixel_player4242553732 I still have my level and items but all my progress on every level has been set to zero!
and also nothing is working. what now????

gamemaster

pixel_player4242553732

pixel_player65911036

pixel_player356718973
Contact SUPPORT
https://portal.pixelfederation.com/en/diggysadventure/support
Look half way down for support option.
On your game screen, choose the Settings cog (Mobile, upper left corner; PC, upper right corner)
If you're on an iOS device, try the SUPPORT link, but if you don't see any categories below the search box, then you'll need to email them.
support@diggysadventure.com

pixel_player65911036

Me too! 🙁(((

pixel_player592337401

I've lost all my rings and can't progress in one of my games. I've had to redo some of them. I've lost gems that were given to me , what's going on. I'm not on Apple, when I asked if samsung android would be affected they said no, so as you can see I'm not very happy right now.

red_herring

pixel_player592337401

Use the information in the post above yours to contact Pixel Support.

pixel_player353898879

I’m so fed up thinking of getting rid of game so sorry because enjoyed it but am fed up with losing out on things and having to reload