Bought the Event Pass 1 and didn't receive it

pixel_player62953234

I have an order number and time I bought it but it was processing for two minutes then it said to buy again and didn't unlock.. help

BlameTheParrot

pixel_player62953234
Refresh the game window / tab. If still no joy, contact SUPPORT via the button under the settings wheel (upper corner of the game.) Once on the SUPPORT page, scroll past the white search 🔍 box & choose a category to begin the form.

If by chance you're on an iOS device & don't see the Support categories, you'll need to email them:
support@diggysadventure.com

Be sure to include your game's Player ID#.

pixel_player71610845

This happened to me too I logged out and back in and it showed up

pixel_player65357494

OK it happen to me as well, paid twice for event pass and got nothing

pixel_player65357494

I have spent hundreds on your game in the past 2 years and I do not feel I should be the one to try and fix this problem, this is YOUR responsibility to fix it. I am out $44.00 Canadian right now and will not spend another penny on your game until this is fixed.

Chani

pixel_player65357494 uh huh, it's us other players' responsibility to fix your game, riiiight. god forbid you help yourself by actually contacting the people who make the game instead.

gamemaster

pixel_player65357494
Read post above yours.

BlameTheParrot

pixel_player65357494
This is the PLAYER FORUM. No one here has access to your game & payments, which is probably a good thing... Therefore, is YOUR responsibility to contact the Support Team as was instructed above your post.

ROMI

Hey guys, we are sorry to hear about these issues. If the problem still persists, please, contact our support by clicking on the "support" button in your game (it can be found in the settings on the mobile app).
In case that you wouldn't find the support button, you can submit a support ticket via this website: https://portal.pixelfederation.com/en/diggysadventure/support
As these are the payment issues, we will need to resolve these individually 🙂 Thank you!

pixel_player920829108

I bought a event pass for the Easter festival and get all the treasures I have 8 more to go if I would have known that I wouldn’t have purchased it

SkoRen

pixel_player920829108

Don't despair, you can get all the Event Pass rewards. But this event will be awarded in 3 parts. So you can only continue next Tuesday.

Info:
https://forum.pixelfederation.com/diggysadventure/d/193892-changelog-week-14-spring-festivals-new-event