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Refresh the game window / tab. If still no joy, contact SUPPORT via the button under the settings wheel (upper corner of the game.) Once on the SUPPORT page, scroll past the white search 🔍 box & choose a category to begin the form.
If by chance you're on an iOS device & don't see the Support categories, you'll need to email them:
support@diggysadventure.com
Be sure to include your game's Player ID#.