No new Christmas levels

pixel_player41595075

I haven't had any new levels for Christmas 2019 in a about a week. How do I rectify?

red_herring

pixel_player41595075

It would really help if you gave us more useful information. What is the last location that you have?

If the last location was...

Abandoned Toy Storage -

Did you go back to the House of Rodgers Family and put all 75 puppies on pillows?
Did you roll the green/red present over to the dog parents? Did Devilla swoop in and take Gongo and Gerti?
Did you go back to Camp and talk to the dog's owners?
Look for the next location "Cottage of Christmas Gifts." On the PC/Web version, you have to scroll past Challenge mines 1, 2, 3, 4, and 5 to get to the cottage of gifts.
I'm not sure whether this is related or not. If you see Challenges 6 and 7, there is a quest to go visit them.

Dog Trail - You have to call the police on the phone outside of Devilla's villa.

Devilla's Villa - Make sure you talked to the Rodgers' in the room where the police have DeVilla. Then I think you have to return to camp to talk to the Rodgers'.

Christmas Cottage of Gifts - Make sure you break all 24 gift-wrapped package tiles.
Then return to the Camp screen and talk to the Rodgers'. There is a quest to visit Challenge mines 6 and 7 that you need to complete.

red_herring

pixel_player41595075

If those suggestions don't get you back on track, be sure to contact Support right away. This event is almost over.

On your game screen, choose the Settings wheel in the upper corner. Write down your Player ID and then choose the Support button. Scroll all the way down to the bottom of the page until you see a list of categories. (Do not use the white text box in the top half.) Choose a category and then provide your Player ID, WebGL vs. Mobile, and problem details.

Make sure you tell them you last Christmas 2019 location.

If you are using an iOS device and you do not see the category options on the SUPPORT page, you'll need to email PIXEL Support at: support@diggysadventure.com