Christmas 2019 Challenges 3 , 4 ,& 5 , unlocked , now locked again

pixel_player95565348

Having waited eagerly , over 2 days for the christmas challenges to unlock , they did so. ALL IS WELL YOU THINK !!!
I started challenge 3 , used over 100 k energy , collected 2 nuts for the squirrels , then then i took a break for tea !
On reloading the game i find the map now says that challenges 3 -5 are locked !!! W T F
On trying the last location tab , it generates an error message and i have to reload game again .
I cant carry on playing via the map or the last location tab , it is driving me incandecsent with anger .
Is the issue solely mine , or have any one else have had a problem with this ?
I look forward to your thoughts or any ideas you moght have on this issue .

pixel_player66242840

pixel_player95565348 mine has not unlocked after challenge 2 and the abandoned toy storage. It’s been stuck for 2 weeks and that game closes soon! So frustrating!

pixel_player591163715

Mine have relocked as well, what is going on

Brandy_fritz

mine is also locked. never opened. I would like to begin them

BlameTheParrot

So did anyone file a SUPPORT TICKET:
https://portal.pixelfederation.com/en/diggysadventure/support
Scroll down past the white search box & choose a category to begin the form.

pixel_player912306644

Same problem here. I opened a ticket.

BlameTheParrot

Am reporting to Pixel. No clue when will be fixed as I know there's a lot happening with tech issues.
@IvanPixel @ROMI

pixel_player912306644

Support told me I needed to finish a quest first - sure enough, once I had dropped off all the puppies and talked to the parents in the village, the challenge quests #3, 4, and 5 unlocked, and the progress I had already made was preserved.

pixel_player53307911

I cant do the challeges 3456 or the rest of the others that had puppies

BlameTheParrot

pixel_player53307911
Puppies are NOT in the Challenges. They're found in the Christmas 2019 main story line. There's 2 Sticky posts at the top of the Events section that give detailed instructions on how to proceed with the puppy quest:
https://forum.pixelfederation.com/diggysadventure/d/180482-christmas-2019-collect-puppies-return-them-to-rodger-family-home/4

https://forum.pixelfederation.com/diggysadventure/d/180588-christmas-2019-event-stuck-and-don-t-know-what-to-do

red_herring

pixel_player53307911

In the House of the Rodgers Family, did you go down the stairwell that is between the two sets of stairs (underneath the Christmas tree), and go out the back and watch Devilla drive off in a van? I believe that is what triggers the other 15 locations to open.

Challenges 3, 4, 5 and 6 won't open until all puppies are returned to the House of the Rodgers Family, the xmas tree is lit, and Devilla pays a visit.

BlameTheParrot

pixel_player53307911 in addition to @red_herring advice, you might also need to speak to the Rodgers AFTER finding the list / note that Devilla left behind. They say something to the effect of its good to have the list & to help track down the puppies.

pixel_player27795793

I filed a support ticket, saying:

Hi, Yesterday challenges 1-5 appeared unlocked, so I began working on challenge 5. When i returned to the game after a break, challenges 3-5 were locked again. I don't mind when they are opened again, but will they be reset, or will the blocks I have dug out remain dug out? I don't want to have lost all the energy I put into it yesterday. Many thanks,

I just received a reply stating:

Our tech team has checked our internal systems and I can confirm that further challenge locations were not unlocked together with the first set of challenge locations at any time.
Further challenge locations will be unlocked as soon as all puppies are collected in the event locations.

I'm sure that I wasn't hallucinating that I had access to challenges 3, 4 and 5 briefly. When I put all the puppies in place yesterday, and got access to those three challenges again, challenge 5 had 100+ blocks dug out...

Not really sure why support are adamant that the challenges weren't unlocked?

Chani

I dunno, but I've had support be adamant that things have happened that don't match what I reported to them, even when I point out the contradictions. Maybe it's one particular employee who just wants to mark problems resolved without actually doing any work :/

Good to know the dug-out blocks didn't come back, though. 🙂

pixel_player14606333

I haven't been able to continue since chrismas eve when everthing was to be unlocked, I have 10 locked on 2019 and 2 locked on 2018 what can I do to unlock this?

red_herring

pixel_player66242840

Abandoned Toy Storage -

Did you go back to the House of Rodgers Family and put all 75 puppies on pillows?
Did you roll the green/red present over to the dog parents? Did Devilla swoop in and take Gongo and Gerti?
Did you go back to Camp and talk to the Rodgers'?
Look for the next location "Cottage of Christmas Gifts." On the PC/Web version, you have to scroll past Challenge mines 1, 2, 3, 4, and 5 to get to the cottage of gifts.
I'm not sure whether this is related or not. If you see Challenges 6 and 7, there is a quest to go visit them.

If that information doesn't help you, contact Support right away. This event is ending very soon.

On your game screen, choose the Settings wheel in the upper corner. Write down your Player ID and then choose the Support button. Scroll all the way down to the bottom of the page until you see a list of categories. (Do not use the white text box in the top half.) Choose a category and then provide your Player ID, WebGL vs. Mobile, and problem details.

If you are using an iOS device and you do not see the category options on the SUPPORT page, you'll need to email PIXEL Support at: support@diggysadventure.com

red_herring

pixel_player66242840

There are some suggestions here.
https://forum.pixelfederation.com/diggysadventure/d/180951-no-new-christmas-levels/2

If that info doesn't help you, contact Support right away. This event is ending very soon.

If you are using an iOS device and you do not see the category options on the SUPPORT page, you'll need to email PIXEL Support at: support@diggysadventure.com

pixel_player22643586

How do you get the achievement award in Christmas 2019?

BlameTheParrot

pixel_player22643586
Collect the dog ornaments from the Christmas 2019 story mines. You'll also need to collect some from the Challenge mines (as usual.)
https://wiki.diggysadventure.com/index.php?title=Christmas_2019
Choose your region & scroll down to view the Achievement requirements & the # of ornaments found in each mine.