I have a PROBLEM with the CHIHUAHUA PRISON QUEST.

Robot_K849750340

I thought I had completed the quest and went on to the next "Wild West Plains" but noticed on the map that I didn't have all the tiles done for the "Chihuahua Prison" quest (262 of 281 tiles). So I went back to it but when I went on to the second screen of the quest I was presented with a small picture (like I had zoomed out please see screenshot
) and cannot go anywhere except that screen -- no scrolling in any direction so no way to continue to what comes after that screen. Does anyone have a similar problem, advice or solution would be gratefully received. Please and Thank-you in advance.

Kate

gamemaster

Robot_K849750340
Look in here for maps and videos
https://forum.pixelfederation.com/diggysadventure/t/wild-west-2
You will see that part is supposed to look like that.
You forgot the rewards room at the beginning that contains many tiles, 18.
So you are missing 1 somewhere else.

BlameTheParrot

Robot_K849750340
We're not tech support. If refreshing the game or even switching browsers doesn't help, you'll need to contact SUPPORT:
https://portal.pixelfederation.com/en/diggysadventure/support
Scroll past the white search bar & choose a category to begin the help ticket form.

By the way, you find ONE revolver per mine location. So after completing ALL 8 mines, you should have 8 Golden Revolvers to give to the Collector. He then gives you access to the key (behind him) to unlock the rewards.

pixel_player37261680

gamemaster I am missing the red key I need to get into the first building. Appears that you must first find all the gold guns for the collector to get to the red key. Other that that issue I have done everything the help graphics indicate.

Robot_K849750340

Well, I would be thrilled to say "THANK-YOU" . . . but . . . that's not it. My screenshot is the very top left corner of the "Chihuahua Prison" map only yours has many buildings and you can scroll over to the right or down -- but I can't scroll at all. My screenshot is all I have of that map . I can only walk to where the road ends below the first top of the first building. Again -- there is NO scrolling -- what you see is what I got and nothing else, but I thank-you just the same. I do remember the first building where I trade in my golden pistols (of which I've only found 2) for all the goodies behind the dealer and no hope of finding more. Like I said above, I had gone through them all once, it was when I was trying to find the missing tiles and gold pistols that I ran into and was blocked in the Town of Chihuahua.
Are there anymore ideas out there? Please, ideas and suggestions are very welcome. Thanks to gamemaster and any others.

CynthiaF

Robot_K849750340
At the risk of suggesting something already done. Did you try to log off and on again? Clearing your cache in the process?

Robot_K849750340

Yeah pixel_player872532392 I had thought of that . . . but, still thank-you for answering my cries for help. I actually uninstalled the game on Firefox and Chrome, as well as Facebook, Facebook Gameroom, and PixelFederation's sites. I then restored my Computer to Sept. 09, and then re-installed and updated everything, even defragged alas all to no avail -- BUT the good news is my computer runs faster and I'm submitting a support ticket.

Thanks to one and all and keep posting any suggestions and ideas anyone has..

Thank-you, Kate

pixel_player37261680

Robot_K849750340 Same problem. If there was a man to talk to I already did that but nothing happened. On the other hand, I can't remember if there was a man there. Thanks for all the help so far, even if it didn't solve the issue.

pixel_player31412736

CAN NOT GET IN THE rewards room WHAT'S WRONG WITH THE GAME

BlameTheParrot

pixel_player31412736
Would help to know what you've tried already. Did you collect all 8 revolvers, one from each story mine? if yes, did the Collector move & did you then grab the key?

If missing any revolvers,

Roeland Guns are marked in Pink on the maps. a quick scroll through them should help. https://bit.ly/2lGVBGD

BlameTheParrot

pixel_player37261680
If you collected all the revolvers, the guy moves & reveals a key that was behind him. If he has moved out of the wat, yet no key is present, contact SUPPORT via the settings cog in the corner of your game window. Once in the linked page, scroll past the white search bar & choose a category to begin the help ticket.

pixel_player42610674

I have the same problem

pixel_player17525166

I have contacted support about the same issue. They usually respond, I haven't heard any thing from them. All of my guns has disapearred. and i can't get the red key from the guy.

Happy-Haze

pixel_player17525166

I also had a bit of an issue with the Collector not moving straight away after you give him the 8 Gold Revolvers.

I walked away from the Collector & then approached him again.....I tried standing in different spots....eventually the Collector moved so I could access the key.

If it's still not working try completely shutting down your game & re-starting it.

Try clearing your cache, cookies, history, etc (if you can do that).

How long ago did you contact Pixel support?

Naichi

pixel_player17525166 Please remember to check yor spam folder for replies.