Check your Spam folder to see if a response from Support went there.
I can't tell exactly where you are in the story sequence. Try talking to the Priest of Hathor in Luxor. Try talking to Hepu the Merchant in Luxor.
See if there is anything more to complete in the Tiny Brewery mine. There are 2 quests in that location.
What is the name of the remaining quest?
What is the name of the last location that you completed?