Have you tried moving elsewhere within the location to see if the LTF's path gets altered & maybe it'll work?
Would help to know what platform you're playing on. There's a known issue with the Finder working in WebGL at all. In which case I recommend switching over to Flash via the toggle switch above the game window.
If you're playing on mobile or are a newer player without the Flash option, you'll have to contact SUPPORT via the button under your settings wheel (Mobile - upper LEFT, Computer - upper RT.) Once on the linked page, scroll past the white search 🔎 bar for category options to begin the form.