Game won’t open

pixel_player166572261

My game loads to 100% but will not open, what’s wrong??

Stichr

I am having the same problem. Game shows 100% but does not open.

pixel_player46709611

Same here tried several time but no luck

wings

Had this all day yesterday. After rebooting my phone it worked again. Just closing the app didn’t help...

Stormlust

Have been having issues also with the game opening. I can get to my camp after the game loads 3 times in a row without me doing a thing, then when I try to get to my last location, I get nothing but the timer spinning and spinning. Restarted the game several times, no change. Restarted the computer, still no change.

pixel_player67246026

Same here. Game does not open with error report cound’t load my perfil.

pixel_player31031748

Mine is the same just get flashing lights

pixel_player19830573

Same here.... won’t load all the ways stops after connecting to Facebook at 30%.

pixel_player431427146

I'm having this issue too, with WebGl in Facebook. It loads to 100%, then freezes, and nothing more happens. If I switch to Flash, and then back to WebGl, it works. It works fine on the Portal, and the mobile app.

pixel_player18890435

have Kindle tablet out of 100 tries, log on 4 times, then kockoff, on level 200, with no facebook account

BlameTheParrot

pixel_player18890435
Have no problems on my Kindle at this point. Even logged out & back into my 2nd game. So not sure what the issue is.
Try clearing the game cache & restarting the device. I've sometimes had lick opening the app via the Kindle app store as opposed to the app itself. Could even reinstall.

Also, it's now possible to play the browser game via the Silk. Open a tab, put it in Desktop mode via the settings, (upper RT corner of the address bar) and go to: https://portal.pixelfederation.com/en/diggysadventure/about/
Sign in with your exact email/password as your app.

Not great if you prefer the app (like me) but it's a workaround.

If you continue to have issues with the app, you'll need to contact SUPPORT.
https://portal.pixelfederation.com/en/diggysadventure/support
Scroll down for category options to begin the form.
++++++++++++++++++++++++++++++++++++++++++++

PS: please don't 2x post the same issue. This is the Player Forum & we answer when/if we can.

pixel_player50473020

Same here!!!

pixel_player666021082

The game will not load, I have tried a bunch of times, it just is black…. I have deleted it and reinstalled over and over and always just Black

Happy-Haze

pixel_player666021082

What type of device/medium/browser are you trying to play through?

A reoccurring issue that a lot of players seem to have is there is not enough resources on the device they are trying to play through.

Diggys Adventure is actually quite resource greedy.

If you have anything unwanted or unnecessary on your device....delete it....such as photos, screenshots, videos, music, apps, files, downloads, etc.

Clean your cache, cookies, history, etc....make sure you are clearing from "All Time".

Try using a different device, browser, medium, etc.

If nothing else works.....contact Pixel support directly

There are 3 different ways to contact PIXEL SUPPORT.

Remember to check your email spam/junk folder for replies.

Another way to check if you have received a reply is to search your email for keywords like "Pixel" or "Diggy".

Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them.

1️⃣ You can contact Pixel support directly through your game settings menu.

2️⃣ You can also contact Pixel support directly through this link.

Do NOT type in the white search box....scroll down to the categories written in BLUE.

https://portal.pixelfederation.com/en/diggysadventure/support

3️⃣ You can also send an email to Pixel Support directly through this email address.

If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu.

support@diggysadventure.com

⭐⭐⭐⭐ IMPORTANT NOTE ⭐⭐⭐⭐

If you contact Pixel Support via Points 1 or 2 above:

🅰️ You WILL receive an automatic Support Ticket Receipt Number that will appear in a pop-up Confirmation Window immediately after you submit your Support Ticket....it is a good idea to record this number.
🅱️ You will NOT receive an automated response email.

If you contact Pixel Support via Point 3 above....you will NOT receive either of these:

🅰️ An automatic Support Ticket Receipt Number.
🅱️ An automated response email.