Action sale - def id 5791 Error

pixel_player85618338

When making a purchase from the Trolley on the right side of the screen, I get this message and the game reloads:
"We're really sorry but an ERROR has occurred. Please reload your game! Error info: action sale invalid required player region for special/ extra offer (def id 5791)"

Yodalicious

pixel_player85618338 Pixel Federation is aware of the problem. Expecting a fix soon.

Alex_Clover

pixel_player85618338 The offer lasts for 24 hours, so there is time for them to sort the glitch with it and still get it in time. Seems to work okay if you get them one at a time.

pixel_player94485646

I have received the same error message and have not receive 2x 4 hour speed potion

Alex_Clover

pixel_player94485646

pixel_player30490250

pixel_player98890082

pixel_player10723939 The offer lasts for 24 hours, so there is time for them to sort the glitch with it and still get it in time. Seems to work okay if you get them one at a time.

pixel_player30490250

im having the same problem keeps comin up error reload game

pixel_player98890082

Thanks! I've reloaded game several times. Awaiting for your fix.

pixel_player10723939

Same here. Plus I think it is taking money but no potions.

Yodalicious

Fixed now.

pixel_player85618338

Thank you 😃

pixel_player42291290

I keep getting a 'def id error' message every time I try and access the food or cook more in my canteen in my base camp. Any advice please

Happy-Haze

pixel_player42291290

Screenshots are very useful.

Have you tried doing some basic fault finding techniques?

Are you running the most up-to-date versions of game app, Facebook, Google Play, browser, phone/device/PC operating systems, etc? (depending on what you play through).

Have you tried uninstalling & reinstalling game app, Facebook, Google Play, browser, etc (but only do this if you have game progress and player ID registered with your email address or facebook account)?

Have you tried clearing cache, cookies, history, etc?

Have you tried the other usual troubleshooting techniques?

First & foremost ... write down your player ID number before doing anything ... it can be found in your game settings area.

Have you tried shutting down/closing all the other apps that are running on your phone/device/PC?

Can you free up any space on your phone/device/PC by deleting any unused & unnecessary apps, downloads, screenshots, files, songs, games, photos, videos, etc?

Can you move any photos, videos, songs, files, etc to another/different storage place?

Have you tried the other usual things like:

Log out & log in to the game app/browser/Facebook/portal/Google Play?
Turn the phone/device/PC off & on?
Turn the internet connection/source off & on?
Try using a different internet source (WiFi or mobile data)?
Try using a different browser?
Try using a different phone/device/PC?

Have you tried playing through the portal website/Facebook/Google Play instead of the mobile game app or vice versa?

If none of these suggestions work for you.....then I recommend that you contact Pixel support directly.

Remember to check your email spam folder for replies.

Do not send multiple tickets in quick succession to Pixel support otherwise their email spambot might eat them.