So specifically I am in this puzzle (forgive my spelling) Bermudgens. I have cleared all tiles and entered the ladder to descend. The games freezes, I have to exit game. The hourglass just spins and spins. When I return, most of the tiles are back, my energy is not restored, at least 2 of my speed potions are no longer functioning (happened twice now) and yet the potion count shows they've been used. If I clear again, the game freezes again when I try to descend the ladder. This has happened in other puzzles for the past three to four days but this one puzzle is on its 3rd attempt. I like playing but I'm not far enough along where energy is expendable or my patience. I'd like to keep playing but I can't if the game doesn't work. Also for the past 2 days I've been 90 points away from leveling up but nothing is budging the numbers. Can you help?