**ATTN: ANYONE WITH MUMMY ISSUES... In PRINCE's PALACE**

ATTN: ANYONE WITH MUMMY ISSUES... In PRINCE's PALACE

BlameTheParrot

Many players are experiencing an issue with the mummy blocking the path in Prince's Palace.
Picture of the Problem
PIXEL is aware of the situation but cannot do a general fix. Players will need to send a ticket to SUPPORT to resolve this: https://portal.pixelfederation.com/en/support

pixel_player13295157

BlameTheParrot how can you send a ticket

pixel_player71819881

BlameTheParrot Bonsoir, Pleaaase heeeelp me! Je suis bloquée avec cette momie. J'ai bien compris que je devais envoyer un message au support Pixel et j'ai cliqué sur votre lien mais pas moyen de trouver comment envoyer un message. Je suis bien loggée, mais le site me renvoie à "comment faire une capture d'écran" ou "comment trouver son id player" ce que je sais déjà. J'en ai marre de tourner en rond.
Merci de votre aide

BlameTheParrot

PIXEL has also been notified of another possible glitch at the very end of Prince's Palace. The Fairy Godmother blocks the path after the gong has been rung.
https://postimg.cc/image/crmwft2vl/
No word on a remedy yer, so please create a TICKET if this happens to you.
https://portal.pixelfederation.com/en/support

Yodalicious

BlameTheParrot Pixel will not be able to do a general fix for the fairy either. Ticket required there too. Although Pixel did not respond all day, I am pretty sure about that

BlameTheParrot

Yodalicious like the new name. Though I was going to suggest The-Roel-Yoda before you changed to this🙂

Yodalicious

BlameTheParrot haha. I used this name in a previous game 😉

BlameTheParrot

pixel_player13295157 follow the link
https://portal.pixelfederation.com/en/support
You'll need your player ID#. On PC, look beneath your game window.

Once at the page pick a category and follow the steps to complete the form.

Mobile players can also access the SUPPORT page bubbling to the settings cog, upper left corner of screen. Player ID# is below the SUPPORT button.

pixel_player13295157

BlameTheParrot thank you

pixel_player12960679

In PRINCE's PALACE, Godmother is stop my way, I can't do anything, please help. Player ID: 10210257.

Picture link: https://photos.app.goo.gl/YZX4D5w62CqrqBJs5

Yodalicious

pixel_player12960679 This sadly is a bug. You will need to send a ticket to support and they will fix it for you (probably tomorrow) Include your player ID, mine name and a short description of the problem. If possible attach a screenshot. https://portal.pixelfederation.com/en/diggysadventure/support

Yodalicious

pixel_player71819881 choisissez la [technique] de la catégorie, puis les [bugs & problèmes] , puis à droite choisissez l'option [non]. Entrez votre appareil. alors la pièce s'ouvre où vous pouvez continuer (désolé est-ce que Google traduit)

BlameTheParrot

pixel_player71819881
Je ne comprends pas pourquoi vous obtenez le moyen de prendre une capture d'écran en suivant le lien vers SUPPORT.
https://portal.pixelfederation.com/en/support
Vous devriez voir plusieurs caregories.
1.Choise TECHNIQUE
2. Puis BUGS & ISSUES
3. Choisissez NON
4. Choisissez votre plate-forme de jeu
5. Sortez votre identifiant de joueur et continuez votre problème.

Il y a un lien SUPPORT à droite de votre fenêtre de jeu (pensez en haut) sur PC. Ou sur mobile, il est dans les paramètres de cog dans le coin supérieur gauche de l'écran.

pixel_player68402236

Not exactly the same problem (sorry) but i cant get the gate to open in Pursala's secret laboratory . I have the stones in the correct place and no more tiles to on that scene to dig... i have submitted a ticket but i know their buwwsy at the minute.. Just wondering if anyone knows of a fix/work around or what i'm doing wrong (lol)

BlameTheParrot

pixel_player68402236
No issues with that location. Might want to verify your stone placement. Especially the purple versus blue...
secret lab

pixel_player27407017

I also have the same issue with the mummy blocking the way and have been unable to escalate with support. Any help would be appreciated. Thank you

BlameTheParrot

pixel_player27407017 what do you mean that you "haven't been able to escalate with support?"
Did you fill out a ticket? It takes 24-48 (weekday) hours, longer if they're busy. Unfortunately, there's no one on this player forum who can help remove the mummy.