No internet connection error: Page 2

No internet connection error

pixel_player850255377

pixel_player4500355 I have the same problem, playing on my Galaxy S9.
I cannot get passed 13th and 14th little portal in Pawkins( Halloween 2019). Very annoying, because I can't finish it now, allmost at the end!!!

pixel_player850255377

pixel_player850255377 I keep getting internetconnection error when I do have!! Internetconnection, it keeps happening at Halloween 2019 at the 2 last small portals(Pawkins City/Town), #12,13,14.
So annoying to get this far and not able to finish it.
This problem keeps popping up a lot!!! but never before that I really cannot go on until now in Pawkins.......F...!!!!
Alas goodbeye Pawkins 'Mission'
Greetings from DameBixis, Amsterdam.

gamemaster

pixel_player850255377
https://forum.pixelfederation.com/diggysadventure/d/179945-i-am-at-pawkins-portal-and-it-keeps-restarting/17

rackel

same error with me. I can see a lots of complains about it, but is there any solution to this?

BlameTheParrot

rackel This is the player forum, not technical support. You need to create a support ticket: https://portal.pixelfederation.com/en/diggysadventure/support
Once on the linked page, scroll past the white search box & choose a category to begin the form.

If you're on an iOS device & cannot see any categories, you can send an email:
support@diggysadventure.com
Be sure to include your Player ID# found under the settings of your game screen & what device /.computer you're playing on.

rackel

BlameTheParrot thank you

pixel_player4756232

My question is probably technically a support question, but thought I would throw it out anyway....why when on a mobile device, will I not be able to use my Data vs WiFi ? And use a browser instead of the app? I prefer not to use hotel WiFi when traveling and so it seems that the game will not connect ? Unless on a WiFi connection.... when at my house, I have tested both options with no problems, now on the road, the game only tries to connect via WiFi ...

BlameTheParrot

pixel_player4756232
Just tested the app on my Samsung S9. Turned off WiFi and was still able to connect the game using 4G.

I also play the game in my phone browser by signing into the Portal with the EXACT same email / password I use in the app.

Texas-Mark

I have had this problem for a long time (multiple Kindle Fires). I created a support ticket a couple of times but nothing ever came of them. This is a problem that could be solved by simply retrying a few times before just "crashing". The game will run for little a while without an internet connection, and it only needs the connection at certain intervals or when moving in and out of locations etc. Having it crash the first time it thinks there is no internet connection is ridiculous. This is most frustrating when you are tying to remember a maze and bam..."no internet connection".

pixel_player38774229

I will get this sometimes because I guess the game will try to upload the flash version sometimes which no longer exists.

m4r6e

pixel_player4500355 having similar problem. No connection repeatedly even if other sites e apps works ok!

red_herring

m4r6e

Create a support ticket: https://portal.pixelfederation.com/en/diggysadventure/support

Once on the linked page, scroll past the white search box & choose a category to begin the form.

pixel_player468365570

Yes i have the same issue, no internet connection, but there is, i uninstall game and reinstall and works fines again for a short period, only have problem on tablet, phone works fine. That new update caused the issue.

seano

similar issue, game wont load. ive found deleting game data is enough, rather than re-installing. still a pain though having to do it everytime i start the game

pixel_player48413878

I have been having the same error no internet connection also for the past 4 days, I have a good internet connection. I hope they can fix this soon as it is happening more often every day.

BlameTheParrot

pixel_player48413878 did you create a SUPPORT TICKET. Link was provided above.

pixel_player23265436

did any fix the problem with pixel about the internet connection error? I'm having the same problem now, I wanted to ask before writing a support ticket ...

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