No one here on the Player Forum can see your game. If in mobile, try reinstalling the app or clearinng the cache. Try refreshing the game window or switching browsers if on PC. If you've been playing long enough to have played the Flash version, try switching over to that as there's a KNOWN issue with the LTF not working in WebGL.
Otherwise, contact SUPPORT via the button under the settings wheel in the upper RT corner (PC) or LEFT (mobile.)
Once on the page, scroll down for category options to begin the form.