pixel_player59424040 do you have Red Rings in your backpack? Once you use them up you have to get more in order to open another chest.
What order did you take these steps? That sounds very odd--that you opened a red level chest, could not open blue-level, but could open another red-level. If that is true, then when everything resets, try again: one red level chest, then try a blue-level. If it does not open, stop and take photos of the situation and send in a claim, explaining in detail the steps. Don't just use up your rings. First make photos that depict the problem. You might even hold off using the Red Rings. There is enough time to use up stockpiled red rings given the 2-hour window for reset. I have never had that problem.
If there are Rings in your inventory but the game thinks you have none, take a screenshot of your inventory, then try to take a screenshot of your attempt to use it to submit to Support to back your claim of a problem.
Usually the inability to open a chest is due to lack of Red Rings. One gets carried away opening 2 or 3 chests on the first level, and forgets that they are used up.