Create a new Portal account

RichardPixel

When entering the Pixel Federation Portal for the first time, please choose the “Register” button :

You have the following options for creating a new profile:

Create a new account

new email

This option enables you to create a new Profile connected with an e-mail address.
You will receive an activation e-mail, which needs to be confirmed before you´ll be able to fully enjoy the site.
Please note, that this type of login is required to be able to login to the mobile app - you can read more here.

Facebook registration

Creating a Facebook account can be made in a few steps. Please, make sure to be logged into the correct Facebook account when doing so.

Google

Pressing the following button will create a new profile connected to your Google+ account. Please, make sure to be logged into the correct Google account when doing so.
Please note, that this type of login cannot be used to login to the mobile app.

pixel_player64509675

i made an account and signed in then tried to connect my fb account and this is what i get can not put screen shot in so it has me at level 1 the account id 26403874 is and tells me that profile connected with another account
now i sign out and sign in with facebook and it pulls in my correct account level 180 how do i link them together so i have one account this account id is 21232224
please help this is getting me so confused
also i am unable to see alot of friends i was playing with can you rest all of this for me so there is one account and my friends back this problem i also noticed that when i go in to edit my friends list is no longer there
how do i contact support i can not find it

BlameTheParrot

pixel_player64509675
SUPPORT:
https://portal.pixelfederation.com/en/diggysadventure/support

Bnolan1

My game did go back to the start in Egypt. Please can I get my game back.
This is the new version 1.3.137 and player ID 15925398. I don't know the other one. I'm at the a armoury of Thor in Scandinavia. I'm using a kindle fire Thank You.

BlameTheParrot

Bnolan1
More than likely, you'll still need to contact SUPPORT:
https://portal.pixelfederation.com/en/diggysadventure/support

But I just downloaded the game onto my new phone and it too started at the very beginning; whereas, on my Kindle, I'm on level 150+.

Made sure was logged in on pixelfederation.com (via Connect with Facebook.)
Opened the new game & logged in using Connect with Facebook.
Without playing any of the new game, I back out of the app. Closed it.
Opened app, logged in yet again with Connect with Facebook.
Game progress was restored!

I've NEVER heard of that actually working for anyone else, but might be worth a try. Otherwise, you still can submit a help ticket. Hope it works for you☺

*Since you're working with your same device, I recommend clearing the cache & data in your app beforehand.

Bnolan1

BlameTheParrot thank you for the help. My game has been returned.

pixel_player10359403

Hi i have a Facebook account but need to deactivate for personal reasons so i started a pixel account how can i play without logging into Facebook?..

BlameTheParrot

pixel_player10359403
Get your player ID# from your current FB game. It should be below your game window. Then open the new portal game and get the player ID# from that one. Contact SUPPORT & have them transfer your old game progress to the new one.
https://portal.pixelfederation.com/en/diggysadventure/support
Hope this makes sense & helps you☺

Wildfire373

I have a fb account and a pixel portal account. My pixel account does not have the level I'm on. How do I sinc the two?

BlameTheParrot

Wildfire373
read the post above yours?
Gather both Player ID#s (under the settings cog of your game) and contact SUPPORT & ask them to sync the games.

pixel_player46117293

I have played Doggy for a while without creating a profile on the Portal. How du I attach my game to a profile now?

BlameTheParrot

pixel_player46117293
Assuming you're in the app? Go to the settings wheel ( upper left corner of game window) & click the login button. Type in an email address.

It'll tell you that the addresses hasn't been registered yet & take you to the Portal to create a new profile. Pixel will send an email to the address & you'll need to confirm it to finish the profile.

PLEASE NOTE your player ID# while in the settings menu of the app in case something gets wonky. Never had a problem but always a good idea in case the game doesn't sync correctly with the Portal.

Once all is done, you'll be able to play the game via the Portal too (I'd at least get the free Portal gifts.

pixel_player319716179

Quero obter uma conta antiga, troquei de telemóvel, e já te o ID antigo, só não sei donde inserir

BlameTheParrot

pixel_player319716179
Então seu antigo jogo por telefone já estava registrado no Portal?

Se sim, ao abrir o (novo) aplicativo, NÃO clique no botão PLAY. Em vez disso, escolha uma opção de login abaixo dela. Em seguida, use o mesmo login exato que você usou anteriormente.

pixel_player34483078

wenn ich auf das Portal gehe erscheint immer 0 Freunde ,das ist aber nicht korrekt ,wie kann ich es ändern

BlameTheParrot

pixel_player34483078
Wie hast du deine Freunde hinzugefügt? Wenn Sie sie über das Portal hinzugefügt haben, werden sie nicht in Doggy angezeigt. Das Feature "Freunde hinzufügen" im Portal ist nur für die anderen Spiele von Pixel geeignet. Aus irgendeinem Grund hat Pixel es so gemacht, dass nur Freunde, die über Facebook hinzugefügt wurden, im Spiel angezeigt werden.

Wenn Sie tatsächlich Freunde über Facebook hinzugefügt haben, klicken Sie auf die Schaltfläche "Freunde synchronisieren". Wenn dies nicht funktioniert, löschen Sie die Diggy-App von Facebook und installieren Sie sie erneut:
https://forum.pixelfederation.com/diggysadventure/d/170729-facebook-friendlist-synchronization-keeping-diggy-friends-seperate-etc/6

SierraBravo1984

How long does it normally take for support to reply? I've got a new phone and I'm carrying 2 phones for over a week now because I don't want to lose my Level 165 game progress.

Happy-Haze

SierraBravo1984

The problem is that Pixel support was down over Easter

https://forum.pixelfederation.com/diggysadventure/d/188949-important-support-limited-availability-april-2-5

Have you checked your email spam/junk folder?

Or searched your email for keywords like Pixel or Diggy?

SierraBravo1984

Happy-Haze No I unfortunately haven't received an answer.. not in inbox, spam or my pixel account. I just submitted a new support ticket. The problem is that my boss wants his phone back, and my game progress is not a good reason for me to keep it. When I removed my Facebook last year I didn't expect this problem almost a year later...

Happy-Haze

SierraBravo1984

I've brought this to the attention of ROMI 👍😊

SierraBravo1984

Happy-Haze You're the best! Thank you very much! 🙂